Privacy policy


In this document reelo is referred to as “reelo” or “reelo’s”, “we” or “us” and users as “user”, “users” “you” or “your”, merchants as “merchant”. The services we provide are referred to as the “service”. “points” means the points awarded to you by merchants.

The service:

These terms apply to your use of the service operated by reelo. The service may be used to obtain and redeem loyalty points at participating merchants. These transaction of points are processed through reelo’s database and through software installed at reelo’s offices. You have access to your stored points and to available offers via the reelo website and the reelo app in the participating merchants. Management bears the rights to reschedule/cancel any rewards without prior notice. By registering with and interacting with the service you are agreeing to these terms of use.

Warranties and liability:

You acknowledge that the service is being made available to you free of charge and that reelo makes no representations or warranties, express or implied, regarding the service and all representations, undertakings, warranties, terms and conditions whether express or implied by statute, common law or otherwise are excluded to the fullest extent permitted by law. Except as provided in this agreement, reelo shall not be liable to you for any claims whatsoever including those arising from loss of profits, business, revenue, goodwill, anticipated savings and/or any other indirect, special or consequential loss or damage whether arising under contract, negligence or otherwise out of or in connection with the service. In particular, reelo accepts no responsibility or liability for the acts or omissions of participating merchants which all operate independently of reelo. Reelo neither excludes nor limits its liability for death or personal injury caused by its own negligence or any other liability the exclusion or limitation of which is expressly prohibited by law. Who you have contracted with:

Your contract regarding the redemption of points and the provision of goods and services which can be obtained by points is with the merchant who has issued the points. It is not with reelo. Accordingly reelo is not responsible for any failure by a merchant to provide goods or services in return for points that you may have accumulated.


You acknowledge that Reelo, either on its own account or on behalf of any merchant/third party basis contract, from time to time, may send transactional/promotional messages, SMSs and e-mails to You, for various purposes. You also acknowledge that merchants of Reelo may also send promotional messages/emails to You directly, provided that You are not a part of the ‘Fully Blocked Category’ or ‘Partially Blocked Category’ as defined under the Telecom Commercial Communication Customer Preference Regulations, 2010 (as amended from time to time) and that Reelo is not liable, responsible or answerable for any form of communication, communicated between a merchant of Reelo and You, directly or indirectly. You agree that all claims, queries and complaints arising out of any merchant/third party communication, shall be directly addressed by You to such merchant/third party.


Reelo will charge merchants an annual subscription fee for its services. There is no refund policy.


Reelo may at any time modify these terms and conditions. Any modifications will become effective the posting of the modified terms and conditions on the website. We will notify you by email to the email address that we hold for you.


Reelo reserves the right to terminate the service and/or your use of the service at its discretion without notice.

Reelo rights:

Reelo shall be entitled, at its sole discretion, to suspend, restrict and/or terminate, without notice of any kind, your access to the application or your reelo account for any reason. Notwithstanding the foregoing, reelo shall not be required to review or monitor any posted information entered into the application or otherwise submitted by you, and you shall be solely responsible for the veracity and accuracy of all such data, content and information. You also acknowledge and agree that reelo is not responsible for any information provided to third parties.